:root{--d-primary:#0d4f3c;--d-primary-light:#e1f5ee;--d-primary-dark:#085041;--d-forest:#17695f;--d-forest-med:#1f7a6d;--d-teal:#43c7b7;--d-forest-deep:#145a52;--d-bg:#fff;--d-bg2:#f8f8f6;--d-bg3:#f1f0ec;--d-dark:#0f172a;--d-text:#0f172a;--d-text2:#6b7280;--d-text3:#9ca3af;--d-border:#e5e5e3;--d-border2:#d1d1cf;--d-danger:#e24b4a;--d-warning:#ef9f27;--d-success:#5dcaa5;--d-info:#378add;--d-ch-whatsapp:#1d9e75;--d-ch-instagram:#d4537e;--d-ch-mercadolibre:#ef9f27;--d-ch-email:#378add;--d-ch-facebook:#378add;--d-ch-web:#888780;--d-radius:8px;--d-radius-lg:12px;--d-font:"Plus Jakarta Sans", system-ui, -apple-system, sans-serif}.d-sidebar{background:var(--d-primary);flex-direction:column;flex-shrink:0;align-items:center;gap:4px;width:56px;padding:12px 0;display:flex}.d-sidebar-logo{justify-content:center;align-items:center;width:32px;height:32px;margin-bottom:8px;display:flex}.d-sidebar-logo img{object-fit:contain;width:auto;height:28px}.d-sidebar-item{border-radius:var(--d-radius);color:#ffffff73;cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;width:38px;height:38px;padding:0;font-size:18px;transition:background .15s,color .15s;display:flex;position:relative}.d-sidebar-item:hover{color:#fff;background:#ffffff1a}.d-sidebar-item.active{color:#fff;background:#ffffff26}.d-sidebar-badge{background:var(--d-danger);color:#fff;border-radius:8px;justify-content:center;align-items:center;min-width:15px;height:15px;padding:0 3px;font-size:9px;font-weight:600;display:flex;position:absolute;top:3px;right:3px}.d-sidebar-spacer{flex:1}.d-sidebar-avatar{background:var(--d-forest-med);color:#fff;cursor:pointer;border-radius:50%;justify-content:center;align-items:center;width:30px;height:30px;font-size:10px;font-weight:600;display:flex}.d-convlist{border-right:1px solid var(--d-border);background:var(--d-bg2);flex-direction:column;flex-shrink:0;width:260px;display:flex}.d-convlist-header{border-bottom:1px solid var(--d-border);background:var(--d-bg);padding:12px 14px}.d-convlist-header h3{font-size:15px;font-weight:700;font-family:var(--d-font);margin-bottom:4px}.d-convlist-header .subtitle{color:var(--d-text2);margin-bottom:8px;font-size:11px}.d-pills{flex-wrap:wrap;gap:4px;display:flex}.d-pill{border:1px solid var(--d-border);background:var(--d-bg);color:var(--d-text2);cursor:pointer;font-size:11px;font-weight:500;font-family:var(--d-font);border-radius:20px;padding:3px 10px;transition:all .15s}.d-pill:hover{border-color:var(--d-border2)}.d-pill.active{background:var(--d-primary);color:#fff;border-color:var(--d-primary)}.d-pill-count{opacity:.8;margin-left:2px;font-size:10px}.d-search-wrap{margin:8px 14px;position:relative}.d-search-wrap i{color:var(--d-text3);font-size:14px;position:absolute;top:50%;left:9px;transform:translateY(-50%)}.d-search-wrap input{border:1px solid var(--d-border);border-radius:var(--d-radius);background:var(--d-bg);width:100%;color:var(--d-text);font-size:12px;font-family:var(--d-font);padding:6px 10px 6px 30px}.d-convlist-items{flex:1;overflow-y:auto}.d-convitem{border-bottom:1px solid var(--d-border);cursor:pointer;gap:8px;padding:8px 12px;transition:background .1s;display:flex}.d-convitem:hover{background:var(--d-bg)}.d-convitem.active{background:var(--d-bg);border-left:3px solid var(--d-primary)}.d-sla-dot{border-radius:50%;flex-shrink:0;align-self:center;width:7px;height:7px}.d-sla-dot.urgent{background:var(--d-danger)}.d-sla-dot.warning{background:var(--d-warning)}.d-sla-dot.ok{background:var(--d-success)}.d-avatar{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-weight:600;display:flex}.d-avatar.sm{width:20px;height:20px;font-size:8px}.d-avatar.md{width:32px;height:32px;font-size:10px}.d-avatar.lg{width:48px;height:48px;font-size:16px}.d-convitem-body{flex:1;min-width:0}.d-convitem-row1{justify-content:space-between;align-items:center;display:flex}.d-convitem-name{color:var(--d-text);white-space:nowrap;text-overflow:ellipsis;font-size:12px;font-weight:600;overflow:hidden}.d-convitem-time{color:var(--d-text3);flex-shrink:0;margin-left:6px;font-size:10px}.d-convitem-preview{color:var(--d-text2);white-space:nowrap;text-overflow:ellipsis;margin:2px 0;font-size:11px;overflow:hidden}.d-convitem-row3{align-items:center;gap:4px;display:flex}.d-badge{white-space:nowrap;border-radius:10px;padding:1px 6px;font-size:9px;font-weight:500;display:inline-block}.d-badge.whatsapp{color:#085041;background:#e1f5ee}.d-badge.instagram{color:#72243e;background:#fbeaf0}.d-badge.email{color:#0c447c;background:#e6f1fb}.d-badge.web{color:#444441;background:#f1efe8}.d-badge.meli{color:#633806;background:#faeeda}.d-badge.facebook{color:#0c447c;background:#e6f1fb}.d-badge.reclamo{color:#791f1f;background:#fcebeb}.d-badge.soporte{color:#085041;background:#e1f5ee}.d-badge.venta{color:#3c3489;background:#eeedfe}.d-badge.posventa{color:#72243e;background:#fbeaf0}.d-badge.mayorista{color:#3c3489;background:#eeedfe}.d-status{border-radius:12px;padding:2px 10px;font-size:10px;font-weight:600;display:inline-block}.d-status.open{color:#085041;background:#e1f5ee}.d-status.pending{color:#633806;background:#faeeda}.d-status.resolved{background:var(--d-bg2);color:var(--d-text2)}.d-status.closed{background:var(--d-bg3);color:var(--d-text3)}.d-thread{background:var(--d-bg);flex-direction:column;flex:1;min-width:0;display:flex}.d-thread-header{border-bottom:1px solid var(--d-border);flex-shrink:0;justify-content:space-between;align-items:center;padding:10px 16px;display:flex}.d-thread-header-left{align-items:center;gap:10px;display:flex}.d-thread-header-left h3{font-size:14px;font-weight:600;font-family:var(--d-font)}.d-thread-subtitle{color:var(--d-text2);margin-top:1px;font-size:11px}.d-thread-actions{gap:6px;display:flex}.d-icon-btn{border-radius:var(--d-radius);width:28px;height:28px;color:var(--d-text2);cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;padding:0;font-size:16px;transition:all .15s;display:flex}.d-icon-btn:hover{background:var(--d-bg2);color:var(--d-text)}.d-messages{flex-direction:column;flex:1;gap:12px;padding:16px;display:flex;overflow-y:auto}.d-msg{border-radius:12px;max-width:78%;padding:10px 14px;font-size:13px;line-height:1.5}.d-msg-sender{opacity:.7;margin-bottom:3px;font-size:11px;font-weight:500}.d-msg-time{opacity:.5;margin-top:4px;font-size:10px}.d-msg.visitor{background:var(--d-bg2);color:var(--d-text);border-bottom-left-radius:3px;align-self:flex-start}.d-msg.agent{background:var(--d-primary);color:#fff;border-bottom-right-radius:3px;align-self:flex-end}.d-msg.agent .d-msg-sender,.d-msg.agent .d-msg-time{color:#ffffffb3}.d-msg.note{color:#633806;border:1px dashed var(--d-warning);border-radius:var(--d-radius);background:#fff8ec;align-self:center;max-width:88%;font-style:italic}.d-msg.note .d-msg-sender{font-style:normal}.d-msg-system{color:var(--d-text3);align-self:center;padding:4px 0;font-size:11px}.d-composer{border-top:1px solid var(--d-border);flex-shrink:0;padding:10px 16px}.d-composer-toolbar{align-items:center;gap:5px;margin-bottom:8px;display:flex}.d-composer-btn{border-radius:var(--d-radius);border:1px solid var(--d-border);color:var(--d-text2);cursor:pointer;font-size:11px;font-family:var(--d-font);background:0 0;align-items:center;gap:4px;padding:4px 10px;transition:all .15s;display:flex}.d-composer-btn:hover{background:var(--d-bg2);color:var(--d-text)}.d-composer-btn.ai{border-color:var(--d-primary);color:var(--d-primary)}.d-composer-btn.ai:hover{background:var(--d-primary-light)}.d-composer-toggle{border:1px solid var(--d-border);border-radius:var(--d-radius);margin-left:auto;display:flex;overflow:hidden}.d-composer-toggle span{cursor:pointer;color:var(--d-text2);padding:4px 12px;font-size:11px;font-weight:500;transition:all .15s}.d-composer-toggle span.active{background:var(--d-primary);color:#fff}.d-composer-input{align-items:flex-end;gap:8px;display:flex}.d-composer-input textarea{border:1px solid var(--d-border);border-radius:var(--d-radius);resize:none;height:40px;max-height:120px;font-size:13px;font-family:var(--d-font);color:var(--d-text);background:var(--d-bg);flex:1;padding:8px 12px}.d-composer-input textarea::placeholder{color:var(--d-text3)}.d-composer-send{border-radius:var(--d-radius);background:var(--d-primary);color:#fff;cursor:pointer;border:none;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:16px;transition:background .15s;display:flex}.d-composer-send:hover{background:var(--d-primary-dark)}.d-composer-hint{color:var(--d-text3);margin-top:4px;font-size:10px}.d-context{border-left:1px solid var(--d-border);background:var(--d-bg);flex-shrink:0;width:220px;transition:width .2s;overflow-y:auto}.d-context.collapsed{border-left:none;width:0;overflow:hidden}.d-context-section{border-bottom:1px solid var(--d-border);padding:10px 12px}.d-context-section h4{text-transform:uppercase;letter-spacing:.5px;color:var(--d-text3);justify-content:space-between;align-items:center;margin-bottom:6px;font-size:10px;font-weight:500;display:flex}.d-context-section h4 .toggle{cursor:pointer;color:var(--d-text3);font-size:14px}.d-context-field{justify-content:space-between;align-items:baseline;padding:3px 0;font-size:11px;display:flex}.d-context-field-label{color:var(--d-text3)}.d-context-field-value{color:var(--d-text);text-align:right;word-break:break-all;max-width:130px;font-weight:500}.d-context-tags{flex-wrap:wrap;gap:4px;display:flex}.d-context-tag{border-radius:10px;padding:2px 8px;font-size:10px}.d-context-link{color:var(--d-primary);text-align:center;padding:8px 12px;font-size:11px;font-weight:500;text-decoration:none;display:block}.d-page{background:var(--d-bg2);flex:1;padding:20px 24px;overflow-y:auto}.d-page-header{justify-content:space-between;align-items:center;margin-bottom:16px;display:flex}.d-page-header h2{font-size:18px;font-weight:700;font-family:var(--d-font)}.d-page-header span{color:var(--d-text2);font-size:12px}.d-btn-primary{border-radius:var(--d-radius);background:var(--d-primary);color:#fff;cursor:pointer;font-size:12px;font-weight:500;font-family:var(--d-font);border:none;align-items:center;gap:5px;padding:7px 16px;transition:background .15s;display:inline-flex}.d-btn-primary:hover{background:var(--d-primary-dark)}.d-btn-outline{border-radius:var(--d-radius);background:var(--d-bg);color:var(--d-text);border:1px solid var(--d-border);cursor:pointer;font-size:12px;font-family:var(--d-font);padding:7px 16px;transition:all .15s}.d-btn-outline:hover{border-color:var(--d-border2);background:var(--d-bg2)}.d-card{background:var(--d-bg);border-radius:var(--d-radius-lg);border:1px solid var(--d-border);margin-bottom:12px;padding:16px 18px}.d-card h3{font-size:14px;font-weight:600;font-family:var(--d-font);margin-bottom:10px}.d-metrics{grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:16px;display:grid}.d-metric{background:var(--d-bg);border-radius:var(--d-radius-lg);border:1px solid var(--d-border);padding:14px 16px}.d-metric-label{color:var(--d-text2);align-items:center;gap:5px;margin-bottom:4px;font-size:11px;display:flex}.d-metric-value{font-size:24px;font-weight:700}.d-metric-delta{margin-top:2px;font-size:11px}.d-bar{background:var(--d-bg2);border-radius:4px;height:8px;margin-top:4px;overflow:hidden}.d-bar-fill{border-radius:4px;height:100%}.d-table{border-collapse:collapse;width:100%;font-size:12px}.d-table th{text-align:left;color:var(--d-text2);border-bottom:1px solid var(--d-border);padding:7px 8px;font-size:11px;font-weight:500}.d-table td{border-bottom:1px solid var(--d-border);padding:8px}.d-table tr:last-child td{border-bottom:none}.d-channel-card{background:var(--d-bg);border-radius:var(--d-radius-lg);border:1px solid var(--d-border);cursor:pointer;align-items:center;gap:14px;margin-bottom:8px;padding:14px 16px;transition:border-color .15s;display:flex}.d-channel-card:hover{border-color:var(--d-border2)}.d-channel-card.configuring{border:2px solid var(--d-primary)}.d-channel-card.pending{opacity:.5}.d-channel-icon{border-radius:var(--d-radius);justify-content:center;align-items:center;width:42px;height:42px;font-size:22px;display:flex}.d-channel-info{flex:1}.d-channel-info strong{font-size:13px;font-weight:600;display:block}.d-channel-info span{color:var(--d-text2);font-size:11px}.d-channel-status{border-radius:12px;padding:3px 10px;font-size:10px;font-weight:600}.d-channel-status.active{color:#085041;background:#e1f5ee}.d-channel-status.config{color:#633806;background:#faeeda}.d-channel-status.off{background:var(--d-bg2);color:var(--d-text3)}.d-login{height:100vh;display:flex}.d-login-brand{background:var(--d-primary);flex-direction:column;justify-content:center;align-items:center;gap:16px;width:40%;display:flex}.d-login-brand img{filter:brightness(0)invert();height:64px}.d-login-brand p{color:#fff9;text-align:center;max-width:220px;font-size:13px}.d-login-form{background:var(--d-bg);flex:1;justify-content:center;align-items:center;display:flex}.d-login-box{width:360px}.d-login-box h2{font-size:22px;font-weight:700;font-family:var(--d-font);margin-bottom:6px}.d-login-box p{color:var(--d-text2);margin-bottom:24px;font-size:13px}.d-login-box label{margin-bottom:4px;font-size:12px;font-weight:500;display:block}.d-login-box input{border:1px solid var(--d-border);border-radius:var(--d-radius);width:100%;font-size:13px;font-family:var(--d-font);margin-bottom:16px;padding:10px 12px}.d-login-submit{border-radius:var(--d-radius);background:var(--d-primary);color:#fff;cursor:pointer;width:100%;font-size:14px;font-weight:600;font-family:var(--d-font);border:none;margin-bottom:12px;padding:12px}.d-login-alt{text-align:center;color:var(--d-text2);font-size:12px}.d-login-alt a{color:var(--d-primary);font-weight:500;text-decoration:none}