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minmax(0,1fr);align-items:center;gap:10px;display:grid}.entity-hierarchy-indent{min-height:1px;display:block}.entity-color-dot{background:var(--tag-color);width:12px;height:12px;box-shadow:0 0 0 4px color-mix(in srgb, var(--tag-color) 18%, transparent);border-radius:999px}@media (max-width:1180px){.workspace-identity-grid,.settings-info-grid.compact{grid-template-columns:1fr}}@media (max-width:860px){.business-hours-row{grid-template-columns:1fr}.admin-data-table{min-width:860px}}@media (max-width:767px){.quick-reply-sort-toolbar,.settings-inline-summary,.settings-form-footer.sticky{display:grid}.business-hours-range{grid-template-columns:1fr}.workspace-logo-preview{min-height:140px}}.sidebar-brand-iso{object-fit:contain;width:30px;height:30px;display:block}.layout-sidebar-link,.layout-sidebar-summary,.sidebar-brand-link{position:relative}.layout-sidebar-tooltip{background:var(--text);color:var(--bg-elevated);white-space:nowrap;pointer-events:none;opacity:0;z-index:90;border-radius:8px;padding:5px 10px;font-size:12px;font-weight:700;transition:opacity .14s,transform .14s;position:absolute;top:50%;left:calc(100% + 10px);transform:translateY(-50%)translate(-4px);box-shadow:0 8px 20px #0000002e}.layout-sidebar-link:hover .layout-sidebar-tooltip,.layout-sidebar-link:focus-visible .layout-sidebar-tooltip,.layout-sidebar-summary:hover .layout-sidebar-tooltip,.layout-sidebar-summary:focus-visible .layout-sidebar-tooltip{opacity:1;transform:translateY(-50%)translate(0)}.layout-sidebar-account-popover[open] .layout-sidebar-tooltip{display:none}.detail-stage{grid-template-rows:minmax(0,1fr);height:100%;min-height:0;display:grid}.detail-panel{height:100%;min-height:0;overflow:hidden}.conversation-workspace{height:100%;min-height:0;box-shadow:none;background:0 0;border:0;border-radius:0;flex-direction:column;gap:0;display:flex;overflow:hidden}.conversation-workspace>.feedback-banner,.conversation-workspace>.marketplace-banner,.conversation-workspace>.marketplace-product-card{flex:none}.conversation-body-layout{flex:1;grid-template-columns:minmax(0,1fr) 320px;gap:0;min-height:0;display:grid;overflow:hidden}.conversation-workspace.is-context-collapsed .conversation-body-layout{grid-template-columns:minmax(0,1fr)}.conversation-body-layout:has(.conversation-context-stage.is-collapsed){grid-template-columns:minmax(0,1fr)}.conversation-thread-stage{border:0;border-right:1px solid 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p{color:var(--text-soft);-webkit-line-clamp:1;-webkit-box-orient:vertical;margin:0;font-size:12px;line-height:1.35;display:-webkit-box;overflow:hidden}.operational-row-side{color:var(--text-faint);white-space:nowrap;flex-shrink:0;align-items:center;gap:6px;font-size:11px;display:inline-flex}.operational-row-meta{flex-wrap:nowrap;align-items:center;gap:6px;margin-left:46px;display:flex;overflow:hidden}.operational-row-meta>*{flex-shrink:0}.operational-row-assignment-chip{background:var(--panel-muted);min-width:22px;height:18px;color:var(--text-soft);letter-spacing:.04em;border-radius:999px;justify-content:center;align-items:center;padding:0 6px;font-size:10px;font-weight:800;display:inline-flex}.operational-row-assignment-chip.is-mine{background:color-mix(in srgb, var(--accent) 16%, 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12px;display:grid}.row-line{align-items:center;gap:8px;min-width:0;display:flex}.row-sla-dot{border-radius:999px;flex-shrink:0;width:7px;height:7px}.row-line.is-primary .ui-avatar[data-size]{flex-shrink:0;width:32px;height:32px;font-size:11px}.row-name{min-width:100px;color:var(--color-text-primary);white-space:nowrap;text-overflow:ellipsis;flex:1;margin:0;font-size:12px;font-weight:500;line-height:1.3;overflow:hidden}.operational-conversation-row.is-unread .row-name{font-weight:700}.row-time{color:var(--color-text-tertiary);white-space:nowrap;flex-shrink:0;font-size:10px}.row-line.is-preview{padding-left:40px}.row-preview{min-width:0;color:var(--color-text-secondary);white-space:nowrap;text-overflow:ellipsis;flex:1;margin:0;font-size:11px;line-height:1.3;overflow:hidden}.row-line.is-meta{flex-wrap:nowrap;gap:4px;padding-left:40px;overflow:hidden}.row-line.is-meta>*{flex-shrink:0}.row-line.is-meta .ui-badge{border-radius:8px;padding:1px 5px;font-size:9px}.row-agent-chip{background:var(--color-bg-secondary);min-width:20px;height:16px;color:var(--color-text-secondary);letter-spacing:.04em;border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;margin-left:auto;padding:0 5px;font-size:9px;font-weight:700;display:inline-flex}.row-agent-chip.is-mine{background:color-mix(in srgb, var(--color-primary) 18%, var(--panel));color:var(--color-primary)}.operational-conversation-list{gap:0;padding:0}.conversation-workspace .conversation-header,.conversation-workspace .operational-thread-header{border-bottom:.5px solid var(--color-border-tertiary);min-height:48px;padding:8px 14px}.thread-header-actions{align-items:center;gap:6px;display:flex}.ui-icon-button.thread-action-icon{border-radius:var(--border-radius-md);width:28px;min-width:28px;height:28px;min-height:28px;color:var(--color-text-secondary);cursor:pointer;background:0 0;border:0;justify-content:center;align-items:center;padding:0;transition:background .14s,color .14s;display:inline-flex;transform:none}.ui-icon-button.thread-action-icon:hover{background:var(--color-bg-secondary);color:var(--color-text-primary);border-color:#0000;transform:none}.ui-icon-button.thread-action-icon i{font-size:16px;line-height:1}.conversation-context-stage{border-left:.5px solid var(--color-border-tertiary);width:220px;min-width:220px;padding:0}.operational-context-panel{gap:0;padding:0}.context-disclosure{border:0;border-bottom:.5px solid var(--color-border-tertiary);background:0 0;border-radius:0;overflow:visible}.context-disclosure summary{cursor:pointer;letter-spacing:.5px;text-transform:uppercase;color:var(--color-text-tertiary);justify-content:space-between;align-items:center;padding:10px 12px 6px;font-size:10px;font-weight:500;list-style:none;display:flex}.context-disclosure summary::-webkit-details-marker{display:none}.context-disclosure summary:after{content:"+";color:var(--color-text-tertiary);font-size:14px;line-height:1}.context-disclosure[open] summary:after{content:"-"}.context-disclosure[open] summary{border-bottom:0;padding-bottom:4px}.context-disclosure-body{padding:0 12px 10px}.context-card.compact{box-shadow:none;background:0 0;border:0;gap:6px;padding:0;display:grid}.context-facts.compact{gap:4px;margin:0;display:grid}.context-facts.compact>div{justify-content:space-between;align-items:baseline;gap:8px;display:flex}.context-facts.compact dt{color:var(--color-text-tertiary);letter-spacing:0;text-transform:none;margin:0;font-size:11px;font-weight:500}.context-facts.compact dd{color:var(--color-text-primary);text-align:right;word-break:break-word;margin:0;font-size:11px;font-weight:500}.status-segmented{flex-wrap:wrap;gap:4px;display:flex}.status-segmented form{flex:calc(50% - 2px);min-width:0;display:flex}.status-segmented-button{background:var(--color-bg-secondary);width:100%;min-height:24px;color:var(--color-text-secondary);cursor:pointer;border:0;border-radius:10px;padding:2px 8px;font-size:10px;font-weight:600}.status-segmented-button:hover:not(:disabled){background:color-mix(in srgb, var(--text) 6%, var(--color-bg-secondary))}.status-segmented-button.is-active{cursor:default}.status-segmented-button.is-open.is-active{background:var(--pill-open-bg);color:var(--pill-open-fg)}.status-segmented-button.is-pending.is-active{background:var(--pill-pending-bg);color:var(--pill-pending-fg)}.status-segmented-button.is-resolved.is-active{background:var(--pill-resolved-bg);color:var(--pill-resolved-fg)}.status-segmented-button.is-closed.is-active{background:var(--pill-closed-bg);color:var(--pill-closed-fg)}.assignment-row{min-height:28px;padding:4px 6px;font-size:11px}.assignment-avatar{width:20px;height:20px;font-size:9px}.context-button{min-height:26px;padding:0 10px;font-size:11px}.context-link-button{min-height:26px;font-size:11px}.context-inline-actions.compact{grid-template-columns:1fr 1fr;gap:4px}.tag-pill.compact,.suggested-tag-pill{border-radius:8px;padding:1px 7px;font-size:10px}.suggested-tag-pill{gap:3px;padding-left:3px}.suggested-tag-plus{width:12px;height:12px;font-size:10px}.context-ai-suggestions{border-radius:8px;margin-top:4px;padding:6px}.context-ai-suggestions-label{letter-spacing:.04em;font-size:10px}.ui-status-pill{border:0;border-radius:10px;min-height:0;padding:2px 8px;font-size:10px}.ui-status-pill[data-tone=open]{background:var(--pill-open-bg);color:var(--pill-open-fg);border-color:#0000}.ui-status-pill[data-tone=pending]{background:var(--pill-pending-bg);color:var(--pill-pending-fg);border-color:#0000}.ui-status-pill[data-tone=resolved]{background:var(--pill-resolved-bg);color:var(--pill-resolved-fg);border-color:#0000}.ui-status-pill[data-tone=closed]{background:var(--pill-closed-bg);color:var(--pill-closed-fg);border-color:#0000}@media (max-width:1100px){.conversation-body-layout{grid-template-columns:minmax(0,1fr)}.conversation-context-stage{display:none}}